Terms and Conditions

Cookies Policy

What are cookies?

“Cookies” are small software labels that are stored on your computer through the browser, retaining only information related to your preferences, not including your personal data.

What are cookies used for?

Cookies help to determine the usefulness, the interest and the number of uses of your websites, allowing for faster and more efficient navigation, eliminating the need to repeatedly enter the same information.

What kind of cookies are there?

There are two groups of cookies that can be used:

– Permanent cookies: Cookies that are stored at the level of the browser in your access equipment (PC, mobile, and tablet) and are used whenever you do a new visit to one of our websites. They are generally used to direct navigation to the user’s interests, allowing us to provide a more personalized service.

– Session cookies: These are temporary cookies that remain in your browser’s cookie file until you leave the website. The information obtained by these cookies serves to analyze patterns of web traffic, allowing us to identify problems and provide a better browsing experience.

What are the purposes of the cookies we use?

– Strictly needed cookies: Allow you to browse the website and use your applications as well as access secure areas of the website. Without these cookies, the services you have requested can not be provided.

– Analytical cookies: They are used anonymously for the purpose of creating and analyzing statistics, in order to improve the functioning of the website.

– Functional cookies: Saves user preferences regarding site usage, so you do not need to reconfigure your site each time you visit.

– Third-party cookies: Measure application success and third-party advertising effectiveness. They can also be used to customize a widget with user data.

– Advertising Cookies: Focus the advertising according to the interests of each user, in order to target the advertising campaigns taking into account the tastes of the users, and also limit the number of times you see the ad, helping to measure the effectiveness of advertising and the success of the organization of the website.

How can you manage cookies?

All browsers allow the user to accept, reject or delete cookies in particular by selecting the appropriate settings in their browser. You can set cookies in the “Options” or “Preferences” menu of your browser.

Note, however, that by disabling cookies, you can prevent some web services from working properly, affecting, in part or in full, navigation on the website.


For more information about cookies and their use, we suggest you check the following link:


Privacy Policy

GDPR (General Data Protection Regulation) provides strict protocols and practices on how data collection of individuals is consented to and processed. By joining to these regulations, COIMBRA FERTILITY CENTER shows its commitment and commitment to securely and privately protect the data of its users and followers, empowering them with control over how their consent is processed, registered and used.

Principles of the EU General Regulation on Data Protection (European Union)

The CNPD is a law that describes how organizations – including COIMBRA FERTILITY CENTER – should collect, process and record personal information.

These rules apply whether the information is in physical form or in electronic format or any other format. To comply with the law, personal information can only be collected fairly, safely stored and can not be disclosed illegally.



COIMBRA FERTILITY CENTER needs to collect certain information about individuals, to improve their experience and to perceive some qualitative and quantitative dimensions on these individuals, thus optimizing the whole company as an active cycle of communication and feedback. These individuals may include clients, affiliates, business contacts, employees, and others with whom the company has a relationship or may need to contact.

COIMBRA FERTILITY CENTER is committed to protecting visitor data, so protocols have been used as described in our privacy policy.


2. Who is responsible for data processing and for data protection

The entity responsible for collecting and processing your personal data will be COIMBRA FERTILITY CENTER, which provides the service or the product, and decides what data is collected, how is it processed and the purposes for data usage.


3. Personal data, personal data owner and personal data categories

3.1. What is personal data?

Personal Data is any information of any nature and in any context relating to an identified or identifiable natural person. Any person who can be identified directly or indirectly, for example by name, identification number, location data, electronic identifier or other elements that allow identification of that individual is identified as identifiable.

3.2 Who are the owners of personal data?

The User, a natural person, to whom the data is related to and who took advantage of the services or products of COIMBRA FERTILITY CENTER. For example, will be a user of the COIMBRA FERTILITY CENTER that who has scheduled an appointment online. It will be a potential user that who is the target of advertising campaigns or information campaigns of COIMBRA FERTILITY CENTER, as well as who requests information on a service associated with COIMBRA FERTILITY CENTER.

In this regard, COIMBRA FERTILITY CENTER informs that it also protects the personal data and respects the user’s rights.


3.3 Which personal data is collected?

Identification data Exemple
Contacts and identification Name, email address, adress, gender, phone number
Other identification data VAT number
Profile and interests Preferences for the treatment



4. Purpose and Duration of the Treatment of Personal Data

4.1 On what grounds can COIMBRA FERTILITY CENTER process your personal data?

Consent: When you have your express consent – in writing, orally or through the validation of an option – and prior, and if such consent is free, informed, specific and unambiguous. Examples are your consent to (direct mailing, scheduling requests); or

Contract execution and pre-contractual procedures: when the processing of personal data is necessary for the execution, execution, and management of the contract entered into with COIMBRA FERTILITY CENTER, such as for (requests for information, preparation of services proposal, provision of services, contact management, complaints, billing, collection, payments); or

Compliance with the legal obligation: when the processing of personal data is necessary to fulfill a legal obligation to which COIMBRA FERTILITY CENTER is subject, such as (communication of data to police, judicial, fiscal or regulatory entities); or

Legitimate interest: when the processing of personal data corresponds to a legitimate interest of COIMBRA FERTILITY CENTER or of third parties, for example (improvement of the service quality, fraud prevention and detection, when the reasons for its use should prevail over their rights of data holders).


4.2 For what purposes and for how long does COIMBRA FERTILITY CENTER treat your personal data?

Your personal data are processed by COIMBRA FERTILITY CENTER only for the period of time necessary to achieve the defined purpose or (depending on what is applicable) until you exercise your right of opposition, right to be forgotten or withdraw consent. After the respective storage period has elapsed, COIMBRA FERTILITY CENTER will eliminate or anonymize the data when they are not to be kept for a different purpose that can be maintained.


Purpose Example
Marketing and sales Marketing or sales of new products and services
Profile analysis and consumptionsAdaptation and development of new products or services.
Customer Management and Service Delivery Management of contacts, information or orders

Complaint management

Billing, billing and payment management

Accounting, Tax and Administrative Management Accounting, billing

Management of commissions

Tax information, including sending information to the tax authority.

Related searches Judicial and extrajudicial collection

Management of other conflicts.

If you do not provide us with all the data requested by contract, we may not be able to process your order/service.

4.3 What are the time period for processing and keeping personal data?

The COIMBRA FERTILITY CENTER treats and stores your personal data according to the purposes for which it is processed. There are cases where the law requires the processing and storage of data for a minimum period of time, including for 10 years, the data necessary to inform the tax authorities for accounting or tax purposes or the data relating to commercial accounting, as well as 7 years to combat money laundering and terrorist financing.

But when there is no specific legal obligation, the data will be processed only for the period necessary to fulfill the purposes that led to its collection and preservation and always in accordance with the laws, guidelines, and decisions of the CNPD.

Such that:

COIMBRA FERTILITY CENTER will treat and maintain your personal data during the period in which you have a contractual relationship with you.

COIMBRA FERTILITY CENTER may retain other personal data for periods longer than the duration of the contractual relationship, whether based on its consent or to guarantee rights or duties related to the contract, or because it has legitimate interests justifying it, but always for the period strictly necessary for the fulfillment of the respective purposes and in accordance with the directives and decisions of the CNPD.


5. How and when is the personal data collected

5.1 When and how do we collect your personal data?

We collect personal data with your consent, when you subscribe to a product or service of COIMBRA FERTILITY CENTER or when you create an interaction through the forms of our website.

The collection can be done orally, in writing or through the website of COIMBRA FERTILITY CENTER. Your personal information may also be collected from sources accessible to the public or other sources.


6. Rights of the personal data owner

6.1 Which are your rights?

The right of Access: Right to obtain confirmation of what your personal data are treated and information about them, for example, what are the purposes of the treatment, what are the conservation periods, among others.

The right to see and hear or obtain a copy, for example, of forms, invoices, written agreements in which it is intervening and which are recorded.

The right of rectification:  Right to request rectification of your personal data that is inaccurate or request incomplete personal data, such as the address, VAT number, email, phone contacts, or others.

The right to erase data or “right to be forgotten”: Right to erase your personal data, provided that there are no valid grounds for its preservation, such as the cases in which COIMBRA FERTILITY CENTER has to keep to comply with a legal obligation or because a court case is in progress.

The right to Portability: Right to receive the data you have provided us in a digital format of current use and automatic reading or to request the direct transmission of your data to another entity which becomes the new responsible for your personal data (only if technically possible).

The Right to Withdraw Consent or Right of Opposition: Right to object or withdraw consent at any time to data processing, for example in the case of data processing for marketing purposes, provided that no legitimate interests exist their interests, rights and freedoms, such as right in a court case.

The right of Limitation: Right to request the limitation of the treatment of your personal data, in the form of:

(i) suspension of treatment or

(ii) limitation of the scope of treatment to certain categories of data or purposes of treatment.

Automated Profile and Decisions: COIMBRA FERTILITY CENTER can profile customers based, for example, on their preferences or personal interests, namely to provide services, increase the quality and experience of the products and services or adjust communications, provided that this treatment is necessary for the execution or execution of the contract between the holder and COIMBRA FERTILITY CENTER or based on the consent of the holder.

Where the processing of personal data, including processing for profiling, is exclusively automatic (without human intervention) and can have effects in its legal area or significantly affect it, it shall have the right not to be subject to any decision based on that automatic treatment, except for the exceptions provided by law and shall have the right to have COIMBRA FERTILITY CENTER adopt appropriate measures to safeguard their rights and freedoms and legitimate interests, including the right to have human intervention in decision making by COIMBRA FERTILITY CENTER, the right to express their point of view or to contest the decision taken on the basis of the automated processing of personal data.

The right to complain: Right to complain to the supervisory authority, CNPD, in addition to the company.


6.2 How can you use your rights?

The exercise of rights is free of charge, except in the case of a manifestly unfounded or excessive request, in which case a reasonable fee may be charged against costs.

The information shall be provided in writing but may be given orally if requested. In this case, the COIMBRA FERTILITY CENTER must verify its identity by means other than oral.

The response to requests should be provided within a maximum of 30 days unless it is a particularly complex request. Issue them through the address provided on the website.


7. Personal Data transmission

7.1 Under what circumstances can your personal data information can be communicated to other entities, subcontractors or third parties?

Your data can be transmitted to subcontractors or partners so that they can treat them in the name and on behalf of COIMBRA FERTILITY CENTER. In this case, COIMBRA FERTILITY CENTER shall take the necessary contractual measures to ensure that subcontractors or partners respect and protect Customer’s personal data.

The data may also be transmitted to third parties – entities other than COIMBRA FERTILITY CENTER, subcontractors or third parties, – in case the holder has consented or entities to whom the data must be communicated by law, such as the tax authority.


7.2 Under what circumstances can COIMBRA FERTILITY CENTER transfer your data to a third country?

The COIMBRA FERTILITY CENTER may have to transfer its personal data to a third country outside the European Union and not included in the list of countries that the EU has already considered to meet levels of protection of adequate personal data. In such cases, COIMBRA FERTILITY CENTER will ensure that data transfers are carried out in strict compliance with applicable legal regulations.

Ask for data management